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View comprehensive information for individual chargeback cases.

Each case displays detailed transaction data:

Detailed chargeback-specific data includes:

When available, customer information includes:

Understand the different chargeback statuses and how to review cases effectively.

Status	Description	Action Required	Display
NEW	Cases uploaded by PayU but not yet reviewed by the merchant	Review and respond to these cases first	Shows total count and amount for all NEW cases
PENDING RESPONSE	Cases already viewed by the user but awaiting merchant response	Provide response before the deadline	Shows total count and amount requiring immediate attention
PENDING DOC REVIEW	Cases with merchant responses submitted to the bank for review according to Visa/MasterCard chargeback guidelines	No action required - under bank review	Bank review process in progress
INSUFFICIENT DOCUMENT	Cases where submitted documentation was deemed insufficient	Urgent response needed with updated documentation before deadline	High priority - requires immediate attention
SUBMITTED TO BANK	Cases submitted to the bank as re-presentment by PayU Chargeback team	No action required - awaiting bank decision	Awaiting bank decision on the dispute
CLOSED IN CUSTOMER FAVOR	Cases settled in favor of the customer due to merchant acceptance or invalid documentation	No action required - case closed	Final status - customer refund processed
CLOSED	Cases reviewed and submitted to the acquiring bank	No action required - case closed	Considered closed in merchant's favor unless further disputes arise