Loyalty Edge Wokflow

Customer Workflow

1. Checkout Process:
   • Logged-in customers see their point balance and pre-ticked options to use points.
   • Non-logged-in customers are prompted to log in for balance access.
2. Usage of Points:
   • Zero Balance: Proceed with other payment methods.
   • Insufficient Balance: Combine points with other payments.
3. Transaction:
   • Sufficient points allow checkout solely with points.
   • Offers are integrated with loyalty benefits, and applicable errors are managed.
4. Refunds and Adjustments:
   • Adjustments of points during refunds ensure accurate processing.

This workflow facilitates seamless use and management of loyalty points during transactions, resulting in a rewarding customer experience.

Web Checkout Workflow

1. Point Visibility: Customers see eligible points they’ll earn during checkout on the PayU payment page 
2. Seamless Earning: Points are credited automatically after successful payment via any method 
3. Easy Redemption: For subsequent transactions, customers can apply earned points toward their purchase