Customer Journey

For the TPV payment mode using PayU Hosted Checkout integration, PayU takes care of the integration and you just need to enable TPV.

The customer journey involved when collecting payment using TPV:

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Note:

If you don’t have TPV enabled, try requesting using Dashboard. For more information, refer to Configure User Settings. If you could not request through Dashboard, contact your PayU Key Account Manager or PayU Support.

Step 1

The customer chooses to pay via a supported payment mode on PayU checkout.

Step 2

Here the customer chooses the payment mode they want to proceed. For example, UPI and then select Pay through UPI Number/ID.

Step 3

Customer enters the Phone number/UPI ID and clicks Verify or customer transaction through Net Banking with the account already registered, and then payment gets completed successfully.