Chargeback Dashboard

The PayU Merchant Chargeback Dashboard is an integrated system designed to help merchants view, track, and respond to chargeback cases, net-banking disputes, and fraudulent transactions. This comprehensive dashboard allows you to:

• View and track all chargeback cases with their current status
• Respond to pending chargebacks by providing required information and uploading supporting documents
• Monitor the complete lifecycle of chargeback cases with detailed history tracking
• Manage net-banking disputes and fraud alerts from different banks and cybercrime authorities
• Update comments and documentation for Net-Banking dispute cases and fraudulent transaction alerts

Prerequisites: To access the Chargeback Dashboard, you need to:

• Have an active PayU merchant account
• Be assigned the 'Chargeback' role or be a super user
• Log in to the PayU merchant panel

For more information on getting started, refer to Register for a Merchant Account.

Filter Chargebacks

To filter the dates on Chargebacks dashboard:

1. Navigate to the Chargeback dashboard.

   • Log in to PayU Dashboard.
   • Select Chargeback on the menu or left-pane.

   The Chargeback dashboard is displayed in a new browser tab.

2. Select the date from the Chargeback Date (From) and Chargeback Date (To) fields, Use the calendar view and select the date.

3. Click to select the desired date range. Use Previous and Next to select the desired month.

The following fields help you to perform different actions such as:

• Search: To search for a particular chargeback detail.
• Reset: To clear the entries in each field.
• Export: To export the search results.

The search results will include the following fields:

• View
• PayU ID
• Transaction ID
• Chargeback Date
• Reply Before
• Status
• Case Number
• Chargeback Reason
• Documents