Chargeback Status
The chargeback status are used while processing a chargeback. You can find the Chargeback Status field in the Chargeback home page while filtering cases as in the following screenshot:
| Chargeback Status | Details |
|---|---|
| Pending Response | New chargeback notification has been submitted to the merchant for his response |
| Pending Doc Review | The merchant has accepted/disputed the chargeback raised with relevant documentation(if applicable) |
| Submitted to bank | The chargeback has been submitted to the acquiring bank as a part of the representment package |
| Insufficient Document | The chargeback has been rejected for lack of sufficient documentation for representment |
| Closed Customer Favour | The chargeback has been closed in the customer favour. The money has been returned to the customer. |
| Closed in merchant favour | The chargeback has been closed in the merchant favour. No money is debited if any money is debited then the same is reversed back to the merchant account. |
| Closed under fraud | Closed under fraud liability |
Updated 12 days ago