Chargeback Status

The chargeback status are used while processing a chargeback. You can find the Chargeback Status field in the Chargeback home page while filtering cases as in the following screenshot:

Chargeback Status	Details
ME Comm Sent	New chargeback notification has been submitted to the merchant for his response
ME Comm Received	The merchant has accepted/disputed the chargeback raised with relevant documentation(if applicable)
Bank Comm Sent	The chargeback has been submitted to the acquiring bank as a part of the representment package
Doc Rejected	The chargeback has been rejected for lack of sufficient documentation for representment
Closed in Customer Favor	The chargeback has been closed in the customer favour. The money has been returned to the customer.
Closed in merchant Favor	The chargeback has been closed in the merchant favour. No money is debited if any money is debited then the same is reversed back to the merchant account.

EXAMPLE QUESTIONS