Chargeback Status

The chargeback status are used while processing a chargeback. You can find the Chargeback Status field in the Chargeback home page while filtering cases as in the following screenshot:

Chargeback StatusDetails
ME Comm SentNew chargeback notification has been submitted to the merchant for his response
ME Comm ReceivedThe merchant has accepted/disputed the chargeback raised with relevant documentation(if applicable)
Bank Comm SentThe chargeback has been submitted to the acquiring bank as a part of the representment package
Doc RejectedThe chargeback has been rejected for lack of sufficient documentation for representment
Closed in Customer FavorThe chargeback has been closed in the customer favour. The money has been returned to the customer.
Closed in merchant FavorThe chargeback has been closed in the merchant favour. No money is debited if any money is debited then the same is reversed back to the merchant account.

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