Chargeback Reasons

Chargeback reasons are provided by customers while raising chargebacks are listed in this section.

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Note: The following are the list of reasons provided by customers while raising chargebacks. The list of reasons listed in Chargeback Closure Reasons are used by merchants only.

• Non Receipt of Goods or Services
• Cancelled recurring Transaction
• Fraud - Card Present Environment
• Fraud - Card Not Present Environment
• Product or Services not as described
• Damaged or Defective Product received
• Customer charged more than once
• Credit not Processed
• Incorrect amount charged
• Customer paid by other means
• Customer request copy
• Legal process or Fraud analysis
• Cardholder Does Not Recognize the Transaction
• Technical - Late presentment
• Fraud - No Authorization
• Pre-Compliance Chargeback
• Customer Dispute Transaction
• Retrieval Request
• RFI - Request for proof of order fulfillment
• Others - Not specified anywhere
• Arbitration Chargeback
• Compliance Chargeback
• Net-Banking Dispute
• Technical-Decline Authorization
• Non Fulfillment of Retrieval Request
• Fraud-others
• Technical-Others
• Account Debited but confirmation not received at merchant location