Chargeback Reasons
This part of the document explains the various close reasons involved while closing a case in the Chargeback lifecycle.
The Chargeback Reasons field in the Chargeback home page while filtering cases as in the following screenshot:
| Close Reason | Details |
|---|---|
| No Response | If the merchant does not respond to a chargeback within the TAT, then the Chargeback case gets auto-closed with this reason. Merchants account gets debited. |
| Insufficient doc | If the merchant does not respond with the requisite documentation for the chargeback basis the TAT, then the Chargeback case will be closed with this reason. Merchants account gets debited. |
| Bank Denied to represent | If the merchant response does not convince the acquiring bank to represent the case. Merchants account gets debited. |
| Accepted | If the merchant accepts the chargeback raised by the customer for the entire amount. Merchants account gets debited and money is returned to the customer. |
| Partially Accepted | If the merchant accepts the chargeback raised by the customer for a part of the sale amount. Merchants account gets debited for the part sale amount and the part money is returned to the customer. |
| Offline Refund | If the merchant has already settled with the customer to a different account than that was used for the transaction. |
| Others | For any other reasons not listed. |
| Accepted By Riskified | If the chargeback is closed based on the PayU's Fraud liability Program |
| Delivered | The product is accepted to have been delivered to the customer |
| Refunded | The entire chargeback amount has already been refunded by the merchant to the customer |
| Partially Refunded | Partial chargeback amount has already been refunded by the merchant to the customer |
Updated 19 minutes ago