Chargeback Types
The chargeback types are used while processing a chargeback. You can find the Chargeback Type field in the Chargeback home page while filtering casesin the Chargeback home as in the following screenshot:
| Chargeback Type | Details |
|---|---|
| Chargeback | With this chargeback type, the issuer has returned the disputed transaction to the acquirer with the reason |
| Pre-arb | If the customer rejects the chargeback then the issuer escalates the chargeback into prearbitration case with relevant documentation |
| Arbitration | With the pre-arbitration case, If the acquirer rejects the pre-arbitration case then the issuer can escalate the case to an arbitration case |
| Compliance | These are compliance case requests which are raised by regulatory authorities for information. Also used if the issuer has no option to raise a chargeback since the chargeback window has expired. |
| Good Faith | The chargeback is handled outside the official chargeback channel that involves the card network. |
Updated 22 days ago