Chargeback Types
Any of the following chargeback type can be found in the response of the following Chargeback APIs only:
Chargeback Type | Description |
---|---|
Chargeback | With this chargeback type, the issuer has returned the disputed transaction to the acquirer with the reason. |
Pre-arb | If the customer rejects the chargeback then the issuer escalates the chargeback into prearbitration case with relevant documentation. |
Arbitration | With the pre-arbitration case, if the acquirer rejects the pre-arbitration case then the issuer can escalate the case to an arbitration case. |
Compliance | These are compliance case requests which are raised by regulatory authorities for information. Also used if the issuer has no option to raise a chargeback since the chargeback window has expired. |
Good Faith | The chargeback is handled outside the official chargeback channel that involves the card network. |
Updated about 4 hours ago