Update Contact Details - Chargeback

Maintain current contact information to receive timely chargeback notifications. All chargeback notifications, fraud alerts, and dispute communications are sent to registered email addresses. Outdated contact information can result in:

• Missed critical deadlines
• Automatic case closures
• Financial losses from uncontested chargebacks

To update the contact details:

1. Access System Settings

   • Navigate to My Account → System Settings

2. Locate Dispute Alerts

   • Scroll to "Dispute Transaction Alert" section
   • Toggle the alert to ON status

3. Add Contact Information

   • Email Addresses: Enter multiple emails separated by commas
   • Phone Numbers: Add multiple numbers separated by commas
   • Group Emails: Recommended for team notifications

4. Save Changes

   • Click Save to confirm updates
   • Verify notification settings are active

Best Practices

• Use Group Emails: Create team distribution lists instead of individual addresses
• Multiple Contacts: Add several responsible team members
• Regular Updates: Review and update contacts quarterly
• Test Notifications: Verify alert delivery after setup