FAQs

PayU payment gateway can be set up for Zoho One, Zoho Commerce, Zoho Invoice, Zoho Billing, and Zoho Inventory. Setup steps differ by product. For an overview, refer to Zoho.

With Zoho One, you can collect payments from customers, create invoices, and send them for payment. Invoicing is handled through Zoho Invoice functionality within the Zoho ecosystem. The documented integration path is to install the PayU app from Zoho Marketplace and configure the plugin for Zoho One. For more information, refer to Configure PayU Plugin for Zoho One.

Yes. Register for a merchant account on PayU before starting integration. You need your PayU merchant key and Salt to configure PayU in Zoho. For more information, refer to Register for a Merchant Account.

You need your PayU merchant key and Salt. For production, refer to Access Production Key and Salt. For test or UAT, refer to Access Test Merchant Key and Salt.

PayU supports cards, Net Banking, UPI, EMI, and wallets on supported Zoho integrations. Availability depends on your merchant account configuration and the Zoho product you use. Contact your PayU Key Account Manager (KAM) if a required payment mode is not enabled.

After you create and send an invoice from Zoho, your customer receives the invoice by email and can pay through PayU's secure payment page. Once payment is successful, the transaction is recorded against the invoice in Zoho.

Contact your PayU Key Account Manager (KAM) for account enablement and payment-mode configuration. For technical issues during integration, use PayU Support.

1. Navigate to Zoho Marketplace and log in using your Zoho Books credentials.
2. Search for PayU for Zoho Books in the Search apps field and select it.
3. Click Install on the top-right corner.

For more information, refer to Install PayU app on Zoho Marketplace.

The PayU extension listed on Zoho Marketplace is named PayU for Zoho Books. This is the app you install to enable PayU payment gateway integration for supported Zoho products such as Zoho One. For more information, refer to Install PayU app on Zoho Marketplace.

Zoho One and Zoho Inventory integrations documented in the PayU Developer Guide start with installing the PayU app from Zoho Marketplace. Zoho Billing is configured directly from Zoho Billing settings after you have a PayU merchant account.

1. Log in to your Zoho One account.
2. Click Settings on the top right and search for Online Payments.
3. On the Customer Payments page, navigate to PayU under Connected Payment Gateways.
4. Click Setup now under PayU.
5. Enter your merchant Key and Salt, then click Save.

For more information, refer to Configure PayU Plugin for Zoho One.

1. Navigate to Sales > Invoice on Zoho One.
2. Click New and enter the invoice details.
3. Click Save and Send.
4. On the email page, click Send to deliver the invoice to your customer and confirm that PayU payment collection works.

For more information, refer to Configure PayU Plugin for Zoho One.

In Zoho One, go to Settings, search for Online Payments, select PayU under Connected Payment Gateways, click Setup now, and enter your key and Salt in the Configure Gateway dialog. For more information, refer to Configure PayU Plugin for Zoho One.

Set up PayU as your payment gateway on Zoho Commerce to collect payments when customers place orders on your online store. Configure PayU in your Zoho Commerce payment gateway settings using your PayU merchant key and Salt. Contact your PayU Key Account Manager (KAM) if PayU is not available as a payment option for your account.

Zoho Commerce lets you accept orders, track inventory, process payments, manage shipping, and analyze store data. With PayU configured as the payment gateway, customers can pay securely when they check out on your Zoho Commerce store.

Zoho Invoice is an online invoicing product for freelancers and small businesses. PayU integration for invoice-based payment collection is documented through Zoho One, where invoicing uses Zoho Invoice functionality. For product details, refer to Zoho Invoice on Zoho website and Zoho.

For Zoho One users, create and send invoices from Sales > Invoice, and customers pay through PayU when they receive the invoice. For standalone Zoho Invoice usage, confirm PayU availability in your Zoho Invoice payment gateway settings or contact your PayU Key Account Manager (KAM).

1. Log in to Zoho Billing.
2. Click Settings on the toolbar.
3. Under Online Payments, select Payment Gateway.
4. Navigate to PayU and click Set up Now.
5. Enter your merchant Key and Salt, then click Save.

For more information, refer to Enable PayU for Zoho Billing.

Zoho Billing supports invoicing, expense management, project billing, recurring billing, automated invoice creation, custom branding, invoice consolidation, and multi-currency support. With PayU enabled as the payment gateway, customers can pay invoices and subscriptions through PayU's secure payment flow. For more information, refer to Zoho and Enable PayU for Zoho Billing.

In Zoho Billing, go to Settings > Online Payments > Payment Gateway, select PayU, click Set up Now, and enter your key and Salt in the Configure Gateway pop-up. For more information, refer to Enable PayU for Zoho Billing.

1. Log in to Zoho Inventory.
2. Click Settings on the toolbar.
3. Under Online Payments, select Customer Payments.
4. Navigate to PayU and click Set up Now.
5. Enter your merchant Key and Salt, then click Save.

For more information, refer to Enable PayU for Zoho Inventory.

Zoho Inventory uses the Customer Payments section under Online Payments to configure payment gateways for collecting payments against sales orders and invoices. PayU is enabled from this section. For more information, refer to Enable PayU for Zoho Inventory.

Zoho Inventory supports stock tracking, multichannel selling, warehouse management, and customizable workflows. With PayU configured, you can collect online payments from customers as part of your inventory and order management workflows. For more information, refer to Zoho.

Use test merchant key and Salt from PayU Dashboard when configuring PayU in Zoho. Create a test invoice or order, send it to a test customer email, and complete a test payment using Test Cards, UPI ID and Wallets. Verify the transaction in PayU Dashboard and in Zoho.

PayU recommends verifying transaction details using the Verify Payment API after you receive a payment response to reconcile with PayU's database.

Confirm that you installed PayU for Zoho Books from Zoho Marketplace and completed gateway setup in the correct Zoho product settings (Online Payments for Zoho One, Payment Gateway for Zoho Billing, or Customer Payments for Zoho Inventory). If PayU still does not appear, contact your PayU Key Account Manager (KAM) to confirm the integration is enabled for your merchant account.

Check the following:

• Use the merchant key and Salt from the same environment (test or production).
• Copy the Salt directly from PayU Dashboard; it is case-sensitive.
• Log in to PayU Merchant Dashboard and confirm the values match what you entered in Zoho.

For credential access, refer to Access Production Key and Salt or Access Test Merchant Key and Salt.

Verify that PayU is set up under Connected Payment Gateways and that the invoice was saved and sent successfully. Test with a new invoice using test credentials. If the issue persists, verify the transaction using the Verify Payment API and contact PayU Support.

In Zoho One, click Settings on the top right and search for Online Payments in the settings search field. The Customer Payments page lists connected payment gateways including PayU. For more information, refer to Configure PayU Plugin for Zoho One.