FAQs

PayU offers the PayU Magento Plugin for standard payment collection and CommercePro Checkout for Magento for CommercePro features. For more information, refer to Install and Configure PayU Magento Plugin and CommercePro Checkout for Magento.

The PayU Magento plugin enables payments through credit cards, debit cards, Net Banking, and saved cards on Magento v2.x. Availability may depend on your merchant account configuration.

Yes. Register for a merchant account on PayU before starting integration. For more information, refer to Register for a Merchant Account.

• Check whether you have downloaded the correct PayU plugin version from PayU GitHub and installed. For more information, refer to Install Plugin for Magento v2.4 based on the Magento version you are using.
  • Check whether the merchant API key and Salt are configured accurately and navigate to Merchant Dashboard and verify these values. For more information, refer to Configure Magento v2.4. For more information on generating API key and salt, refer to Generate Test Merchant Key and Salt.

If you had switched to Magento Developer mode before starting the integration with the PayU plugin, you might not see the payments made by customers reflected if you did not switch to the Magento Production mode. For more information, refer to Magento Configuration Guide.

After you upgrade from a previous version of Magento, you cannot see the new features of Magento.

You need to clear the cache and refresh your Magento cache:

1. Clear the Magento cache. For more information, refer to Magento Documentation
2. Refresh the Magento cache by executing the following commands:

php bin/magento setup:upgrade
php bin/magento cache:flush
php bin/magento setup:static-content:deploy

3. Recompile the Magento installation using the following command:

php bin/magento setup:di:compile

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Note:

For any other issues you face with Magento v2.4, refer to Magento Troubleshooting.