The Read Reason API lists all the reasons required for the merchant to provide in order to accept or contest the chargeback.
Request parameters
This must contain the header with token you get using the Chargeback Dashboard in the following format:
Generate Token: Use the Chargeback Dashboard to easily generate token in the Chargeback Dashboard. For more information, refer to Generate Token on Chargeback Dashboard.
\--header 'X-Optimus-API-Key: <Bearer token>'Sample request
curl --location 'https://bankportal.payu.in/api/v1/reasons' \
--header 'X-Optimus-API-Key: MerchantToken' \
--header 'Cookie: PHPSESSID=uq1sm7npk9dmid33bbe9dvdtcn'Response parameters
| Parameter | Description |
|---|---|
| id | This parameter contains the merchant ID. |
| type | The parameter contains the **reasons ** as type. The Reasons mapping table provides reason-type, reason-text and identifier as in the Sample response. |
| attributes | This parameter contains the chargeback reason details in a JSON format. For more information, refer to attributes JSON field descriptions. |
Reasons mapping
| Reason Type | Reason Text | Identifier | Reason Mapping |
| accept | Customer cancelled the order | 094fd3fe-4923-4819-becc-14d08054ff2d | Parent |
| accept | Product out of stock | b74af116-4521-4ce2-9d91-4b3a0ea0a3fc | Parent |
| accept | Product was returned by the customer | 5989dee4-f764-4fcf-8e83-be53992c778e | Parent |
| accept | Product lost in transit | f3b35551-462f-457d-b3c2-ae3db3ce0c04 | Parent |
| accept | Product returned due to incorrect address | fd5477bd-98a3-4a37-83da-903086a224b2 | Parent |
| accept | Order/Booking not successfull | 9b687337-beee-46d7-9ec0-60098121bbb5 | Parent |
| accept | Others | 96ad8e74-c417-4ea7-a6ab-f768078d2c5c | Parent |
| reject | Product/Services delivered | 9c2c093c-648a-40b5-8b79-461466578b0c | Parent |
| reject | Product/Services Partially delivered | 6972b1c2-e3e8-49f6-8e15-3801bfa5a01f | Parent |
| reject | Customer withdrawn the chargeback | 3f67a066-b399-4070-9519-c34c357e9713 | Parent |
| reject | Transaction already refunded | 1a17831a-ef36-4cc3-bb91-5190466b7000 | Parent |
| reject | Product is delivered. Option to upload delivered details of the courier company, shipping number, Invoice. | 07b310c2-8c63-4b82-9b87-53a4b963adac | Child |
| reject | Service is delivered. Option to upload details of the service, claiming service fulfillment details, Invoice. | 1d3dc863-a2c5-4bde-95ee-66f6be9f7848 | Child |
| reject | Product is partially delivered. Option to upload partially delivered details of the courier company, shipping number, Invoice. | 7e932855-5103-4610-8060-67258f48c1ef | Child |
| reject | Service is partially delivered. Option to upload partially deivered details of the service, claiming service fulfillment details, Invoice. | 1740b9ab-614f-4ffc-9764-adf777915dfe | Child |
| reject | Transaction refunded through PayU Panel (Status of the refund in PayU Panel) | 3ba427be-e1b7-44b1-84f1-95a48295bde8 | Child |
| reject | Transaction refunded outside PayU Panel | 37980bbf-fb5e-42d7-9780-c5a9079e115d | Child |
| reject | Refund is in pending status. | 2b4a6805-a2e1-4b8c-bf88-b8f52c68c6ce | Child |
| reject | Refund is requested through bank channel. | 7f1d2c03-b893-4d88-bbee-8171c4759dc9 | Child |
| reject | Refund is successfully processed. | 4d33236d-77ac-4d19-a257-8d63153ec10f | Child |
| partially_accept | Product/Services Partially delivered | bb10e1bb-f128-4ace-ab0f-59881f11fa4d | Parent |
| partially_accept | Transaction partially refunded | 20545060-e1e5-4718-b528-ea81436833ed | Parent |
| partially_accept | Transaction partially refunded outside PayU Panel | ae4b70b4-703e-41e8-bf70-3676b377ce9e | Parent |
| partially_accept | Product lost in transit | 084bd395-371c-4f76-9938-9e785e855ba1 | Parent |
| partially_accept | Product was returned by the customer | 4bdfb55e-7a3e-4706-a653-072da2be7ebf | Parent |
| partially_accept | Customer cancelled the order | 4e417a20-1cd3-47de-8bb7-34e2c002f126 | Parent |
| partially_accept | Full refund not due as per our T&C | 0cc9cead-d01e-47d7-8fc2-64e4627e2f72 | Parent |
| partially_accept | Others | 8d55dc20-a304-4a0f-885d-0b05705986a5 | Parent |
attributes JSON field descriptions
| Field | Description | Example |
|---|---|---|
| identifier | This field contains the reason identifier. This identified is used in Accept Chargeback API to accept the chargeback. | 094fd3fe-4923-4819-becc-14d08054ff2d |
| parent-id | This field contains the parent ID of the reason. | |
| reason-text | This field contains the reason for the chargeback. For the list of reasons, refer to Chargeback Closure Reasons . | Customer cancelled the order |
| field-type | This field contains the field type of the reason to be displayed on UI. | radio-button |
| reason-type | This field contains the reason type. For the list of closure reason types, refer to Chargeback Closure Reasons . | accept |
| message | This field contains the reason message. | false |
| form-data | This field contains the form data of the read reason. |
Sample response
{
"data": [
{
"id": "1",
"type": "reasons",
"attributes": {
"identifier": "094fd3fe-4923-4819-becc-14d08054ff2d",
"parent-id": null,
"reason-text": "Customer cancelled the order",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "2",
"type": "reasons",
"attributes": {
"identifier": "b74af116-4521-4ce2-9d91-4b3a0ea0a3fc",
"parent-id": null,
"reason-text": "Product out of stock",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "3",
"type": "reasons",
"attributes": {
"identifier": "5989dee4-f764-4fcf-8e83-be53992c778e",
"parent-id": null,
"reason-text": "Product was returned by the customer",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "4",
"type": "reasons",
"attributes": {
"identifier": "f3b35551-462f-457d-b3c2-ae3db3ce0c04",
"parent-id": null,
"reason-text": "Product lost in transit",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "5",
"type": "reasons",
"attributes": {
"identifier": "fd5477bd-98a3-4a37-83da-903086a224b2",
"parent-id": null,
"reason-text": "Product returned due to incorrect address",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "12",
"type": "reasons",
"attributes": {
"identifier": "9c2c093c-648a-40b5-8b79-461466578b0c",
"parent-id": null,
"reason-text": "Product/Services delivered",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "9c2c093c-648a-40b5-8b79-461466578b0c-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "13",
"type": "reasons",
"attributes": {
"identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"parent-id": null,
"reason-text": "Product/Services Partially delivered",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "14",
"type": "reasons",
"attributes": {
"identifier": "3f67a066-b399-4070-9519-c34c357e9713",
"parent-id": null,
"reason-text": "Customer withdrawn the chargeback",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "3f67a066-b399-4070-9519-c34c357e9713-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "d26e3bc8-79ea-4812-9227-7a81e875547c",
"form-data-text": "Upload customer Email/letter",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "15",
"type": "reasons",
"attributes": {
"identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"parent-id": null,
"reason-text": "Transaction already refunded",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "16",
"type": "reasons",
"attributes": {
"identifier": "07b310c2-8c63-4b82-9b87-53a4b963adac",
"parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
"reason-text": "Product",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "9b466317-5041-42f9-b6d8-084d5d988465",
"form-data-text": "Details of the product",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "78c41edb-61fa-463f-9e0d-bc149c7b8f45",
"form-data-text": "Product Delivered",
"field-type": "checkbox_tag",
"options": [
"yes"
],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "d0d9b45c-077c-4cfd-8ec1-260d6ddfb0d1",
"form-data-text": "Name of the courier company used",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "e36f1635-3e16-40fe-bbe5-9cbf668e3e2e",
"form-data-text": "AWB/shipping number",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "c9820d99-f515-4e16-93d2-e5032b454286",
"form-data-text": "Upload screen-shot of the signed proof of delivery",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "4e6d4368-0dfc-4672-89ac-6cf35975f798",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "4c031b62-884c-4369-ae02-78162eac2c5b",
"form-data-text": "Did the customer ever tried to return/cancel the order with you (Tick if Yes) ?",
"field-type": "checkbox_tag",
"options": [
"yes"
],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "97f05d6c-22ab-4e3a-afdf-7d9cf1304421",
"form-data-text": "Provide Details of return/cancellation",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "17",
"type": "reasons",
"attributes": {
"identifier": "1d3dc863-a2c5-4bde-95ee-66f6be9f7848",
"parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
"reason-text": "Services",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "0463ef8c-5450-4616-a054-5ab51d4a4647",
"form-data-text": "Details of the services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "222911cb-947b-46c4-bfb0-4d7045822b7f",
"form-data-text": "Proof of services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "0ab3ef52-443d-4c6c-a3f7-62ae727f9d92",
"form-data-text": "Upload screen-shot of the claiming service fulfillment details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "a7e2ba36-7723-44e6-bbe5-513865c88698",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "20c219b1-7294-4073-9f0e-dd6ef76a44d4",
"form-data-text": "Upload any other relevant details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "18",
"type": "reasons",
"attributes": {
"identifier": "7e932855-5103-4610-8060-67258f48c1ef",
"parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"reason-text": "Product",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "044126da-49cb-4666-9b6f-5bcf50e359a2",
"form-data-text": "Details of the product",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "95e74135-c2d1-4de6-9a3e-c49084cdde5f",
"form-data-text": "Which part of the order Delivered",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "26aef6db-7641-4950-a93b-45b0bd39fc5e",
"form-data-text": "Amount that needs to refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "0f71a35e-3794-4eaf-8bd2-c4dfb5d03776",
"form-data-text": "Name of the courier company used",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "88626cff-8a4b-4b96-96bb-11a698ebf798",
"form-data-text": "AWB/shipping number",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "56be7d9a-2467-4718-a106-9dd77d980d81",
"form-data-text": "Upload screen-shot of the signed proof of delivery",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "722f4b64-bc1a-430d-a1a3-cb21661702ac",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "19",
"type": "reasons",
"attributes": {
"identifier": "1740b9ab-614f-4ffc-9764-adf777915dfe",
"parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"reason-text": "Services",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "18f071a8-76e8-429b-85d6-a101973ee26a",
"form-data-text": "Details of the services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "5e7ec548-95d9-4d69-81b0-55deb45fa957",
"form-data-text": "Proof of services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "75c065a1-9562-4e01-bc3b-83c6f9017fc7",
"form-data-text": "Upload screen-shot of the claiming service fulfillment details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "63dc1d71-867e-4d52-b8bd-e98efb65d77b",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "8f0eb9f9-ab3a-4852-9b9d-df91d0f85623",
"form-data-text": "Upload any other relevant details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "20",
"type": "reasons",
"attributes": {
"identifier": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"reason-text": "Transaction refunded through PayU Panel (Status of the refund in PayU Panel)",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "21",
"type": "reasons",
"attributes": {
"identifier": "37980bbf-fb5e-42d7-9780-c5a9079e115d",
"parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"reason-text": "Transaction refunded outside PayU Panel",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "aad0b645-ec3e-491e-b88b-406ec5ee0bcd",
"form-data-text": "Details of refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "cb47fb64-e2fc-49bd-a131-7632d3408522",
"form-data-text": "Amount of refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "fc89bbf6-ce58-4b95-b430-5d8bf5abe491",
"form-data-text": "Upload screen-shot of the refund proof",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "ad7cad9f-e1f1-4377-b608-bacc9517f306",
"form-data-text": "Upload customer confirmation of the refund",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "22",
"type": "reasons",
"attributes": {
"identifier": "2b4a6805-a2e1-4b8c-bf88-b8f52c68c6ce",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Queued",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "23",
"type": "reasons",
"attributes": {
"identifier": "7f1d2c03-b893-4d88-bbee-8171c4759dc9",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Requested",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "24",
"type": "reasons",
"attributes": {
"identifier": "4d33236d-77ac-4d19-a257-8d63153ec10f",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Successful",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "26",
"type": "reasons",
"attributes": {
"identifier": "9b687337-beee-46d7-9ec0-60098121bbb5",
"parent-id": null,
"reason-text": "Order/Booking not successfull",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "28",
"type": "reasons",
"attributes": {
"identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d",
"parent-id": null,
"reason-text": "Product/Services Partially delivered",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "6f92dad0-4446-4465-bfea-17f587e973d4",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "200edfd3-84b6-4311-8486-23887f167772",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "29",
"type": "reasons",
"attributes": {
"identifier": "20545060-e1e5-4718-b528-ea81436833ed",
"parent-id": null,
"reason-text": "Transaction partially refunded",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "acd3c90e-9b72-4974-bda2-10ab2ed2bad9",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "20545060-e1e5-4718-b528-ea81436833ed-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "483c9a7f-7bbd-46a8-adbd-783c8065b7bf",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "30",
"type": "reasons",
"attributes": {
"identifier": "ae4b70b4-703e-41e8-bf70-3676b377ce9e",
"parent-id": null,
"reason-text": "Transaction partially refunded outside PayU Panel",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
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