The Read Reason API lists all the reasons required for the merchant to provide in order to accept or contest the chargeback.
This must contain the header with token you get using the Get Token API in the following format:
\--header 'X-Optimus-API-Key: <Bearer token>'
curl --location 'https://bankportal.payu.in/api/v1/reasons' \
--header 'X-Optimus-API-Key: MerchantToken' \
--header 'Cookie: PHPSESSID=uq1sm7npk9dmid33bbe9dvdtcn'
| Parameter | Description |
|---|
| id | This parameter contains the merchant ID. |
| type | The parameter contains the **reasons ** as type. The Reasons mapping table provides reason-type, reason-text and identifier as in the Sample response. |
| attributes | This parameter contains the chargeback reason details in a JSON format. For more information, refer to attributes JSON field descriptions. |
| Reason Type | Reason Text | Identifier |
|---|
| accept | Customer cancelled the order | 094fd3fe-4923-4819-becc-14d08054ff2d |
| accept | Product out of stock | b74af116-4521-4ce2-9d91-4b3a0ea0a3fc |
| accept | Product was returned by the customer | 5989dee4-f764-4fcf-8e83-be53992c778e |
| accept | Product lost in transit | f3b35551-462f-457d-b3c2-ae3db3ce0c04 |
| accept | Product returned due to incorrect address | fd5477bd-98a3-4a37-83da-903086a224b2 |
| accept | Order/Booking not successfull | 9b687337-beee-46d7-9ec0-60098121bbb5 |
| accept | Others | 96ad8e74-c417-4ea7-a6ab-f768078d2c5c |
| reject | Product/Services delivered | 9c2c093c-648a-40b5-8b79-461466578b0c |
| reject | Product/Services Partially delivered | 6972b1c2-e3e8-49f6-8e15-3801bfa5a01f |
| reject | Customer withdrawn the chargeback | 3f67a066-b399-4070-9519-c34c357e9713 |
| reject | Transaction already refunded | 1a17831a-ef36-4cc3-bb91-5190466b7000 |
| reject | Product | 07b310c2-8c63-4b82-9b87-53a4b963adac |
| reject | Services | 1d3dc863-a2c5-4bde-95ee-66f6be9f7848 |
| reject | Product | 7e932855-5103-4610-8060-67258f48c1ef |
| reject | Services | 1740b9ab-614f-4ffc-9764-adf777915dfe |
| reject | Transaction refunded through PayU Panel (Status of the refund in PayU Panel) | 3ba427be-e1b7-44b1-84f1-95a48295bde8 |
| reject | Transaction refunded outside PayU Panel | 37980bbf-fb5e-42d7-9780-c5a9079e115d |
| reject | Queued | 2b4a6805-a2e1-4b8c-bf88-b8f52c68c6ce |
| reject | Requested | 7f1d2c03-b893-4d88-bbee-8171c4759dc9 |
| reject | Successful | 4d33236d-77ac-4d19-a257-8d63153ec10f |
| partially_accept | Product/Services Partially delivered | bb10e1bb-f128-4ace-ab0f-59881f11fa4d |
| partially_accept | Transaction partially refunded | 20545060-e1e5-4718-b528-ea81436833ed |
| partially_accept | Transaction partially refunded outside PayU Panel | ae4b70b4-703e-41e8-bf70-3676b377ce9e |
| partially_accept | Product lost in transit | 084bd395-371c-4f76-9938-9e785e855ba1 |
| partially_accept | Product was returned by the customer | 4bdfb55e-7a3e-4706-a653-072da2be7ebf |
| partially_accept | Customer cancelled the order | 4e417a20-1cd3-47de-8bb7-34e2c002f126 |
| partially_accept | Full refund not due as per our T&C | 0cc9cead-d01e-47d7-8fc2-64e4627e2f72 |
| partially_accept | Others | 8d55dc20-a304-4a0f-885d-0b05705986a5 |
| Field | Description | Example |
|---|
| identifier | This field contains the reason identifier. This identified is used in Accept Chargeback API to accept the chargeback. | 094fd3fe-4923-4819-becc-14d08054ff2d |
| parent-id | This field contains the parent ID of the reason. | |
| reason-text | This field contains the reason for the chargeback. | Customer cancelled the order |
| field-type | This field contains the field type of the reason to be displayed on UI. | radio-button |
| reason-type | This field contains the reason type. | accept |
| message | This field contains the reason message. | false |
| form-data | This field contains the form data of the read reason. | |
{
"data": [
{
"id": "1",
"type": "reasons",
"attributes": {
"identifier": "094fd3fe-4923-4819-becc-14d08054ff2d",
"parent-id": null,
"reason-text": "Customer cancelled the order",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "2",
"type": "reasons",
"attributes": {
"identifier": "b74af116-4521-4ce2-9d91-4b3a0ea0a3fc",
"parent-id": null,
"reason-text": "Product out of stock",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "3",
"type": "reasons",
"attributes": {
"identifier": "5989dee4-f764-4fcf-8e83-be53992c778e",
"parent-id": null,
"reason-text": "Product was returned by the customer",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "4",
"type": "reasons",
"attributes": {
"identifier": "f3b35551-462f-457d-b3c2-ae3db3ce0c04",
"parent-id": null,
"reason-text": "Product lost in transit",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "5",
"type": "reasons",
"attributes": {
"identifier": "fd5477bd-98a3-4a37-83da-903086a224b2",
"parent-id": null,
"reason-text": "Product returned due to incorrect address",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "12",
"type": "reasons",
"attributes": {
"identifier": "9c2c093c-648a-40b5-8b79-461466578b0c",
"parent-id": null,
"reason-text": "Product/Services delivered",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "9c2c093c-648a-40b5-8b79-461466578b0c-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "13",
"type": "reasons",
"attributes": {
"identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"parent-id": null,
"reason-text": "Product/Services Partially delivered",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "14",
"type": "reasons",
"attributes": {
"identifier": "3f67a066-b399-4070-9519-c34c357e9713",
"parent-id": null,
"reason-text": "Customer withdrawn the chargeback",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "3f67a066-b399-4070-9519-c34c357e9713-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "d26e3bc8-79ea-4812-9227-7a81e875547c",
"form-data-text": "Upload customer Email/letter",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "15",
"type": "reasons",
"attributes": {
"identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"parent-id": null,
"reason-text": "Transaction already refunded",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "16",
"type": "reasons",
"attributes": {
"identifier": "07b310c2-8c63-4b82-9b87-53a4b963adac",
"parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
"reason-text": "Product",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "9b466317-5041-42f9-b6d8-084d5d988465",
"form-data-text": "Details of the product",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "78c41edb-61fa-463f-9e0d-bc149c7b8f45",
"form-data-text": "Product Delivered",
"field-type": "checkbox_tag",
"options": [
"yes"
],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "d0d9b45c-077c-4cfd-8ec1-260d6ddfb0d1",
"form-data-text": "Name of the courier company used",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "e36f1635-3e16-40fe-bbe5-9cbf668e3e2e",
"form-data-text": "AWB/shipping number",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "c9820d99-f515-4e16-93d2-e5032b454286",
"form-data-text": "Upload screen-shot of the signed proof of delivery",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "4e6d4368-0dfc-4672-89ac-6cf35975f798",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "4c031b62-884c-4369-ae02-78162eac2c5b",
"form-data-text": "Did the customer ever tried to return/cancel the order with you (Tick if Yes) ?",
"field-type": "checkbox_tag",
"options": [
"yes"
],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "97f05d6c-22ab-4e3a-afdf-7d9cf1304421",
"form-data-text": "Provide Details of return/cancellation",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "17",
"type": "reasons",
"attributes": {
"identifier": "1d3dc863-a2c5-4bde-95ee-66f6be9f7848",
"parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
"reason-text": "Services",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "0463ef8c-5450-4616-a054-5ab51d4a4647",
"form-data-text": "Details of the services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "222911cb-947b-46c4-bfb0-4d7045822b7f",
"form-data-text": "Proof of services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "0ab3ef52-443d-4c6c-a3f7-62ae727f9d92",
"form-data-text": "Upload screen-shot of the claiming service fulfillment details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "a7e2ba36-7723-44e6-bbe5-513865c88698",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "20c219b1-7294-4073-9f0e-dd6ef76a44d4",
"form-data-text": "Upload any other relevant details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "18",
"type": "reasons",
"attributes": {
"identifier": "7e932855-5103-4610-8060-67258f48c1ef",
"parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"reason-text": "Product",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "044126da-49cb-4666-9b6f-5bcf50e359a2",
"form-data-text": "Details of the product",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "95e74135-c2d1-4de6-9a3e-c49084cdde5f",
"form-data-text": "Which part of the order Delivered",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "26aef6db-7641-4950-a93b-45b0bd39fc5e",
"form-data-text": "Amount that needs to refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "0f71a35e-3794-4eaf-8bd2-c4dfb5d03776",
"form-data-text": "Name of the courier company used",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "88626cff-8a4b-4b96-96bb-11a698ebf798",
"form-data-text": "AWB/shipping number",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "56be7d9a-2467-4718-a106-9dd77d980d81",
"form-data-text": "Upload screen-shot of the signed proof of delivery",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "722f4b64-bc1a-430d-a1a3-cb21661702ac",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "19",
"type": "reasons",
"attributes": {
"identifier": "1740b9ab-614f-4ffc-9764-adf777915dfe",
"parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
"reason-text": "Services",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "18f071a8-76e8-429b-85d6-a101973ee26a",
"form-data-text": "Details of the services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "5e7ec548-95d9-4d69-81b0-55deb45fa957",
"form-data-text": "Proof of services",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "75c065a1-9562-4e01-bc3b-83c6f9017fc7",
"form-data-text": "Upload screen-shot of the claiming service fulfillment details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "63dc1d71-867e-4d52-b8bd-e98efb65d77b",
"form-data-text": "Screen-shot of the invoice",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "8f0eb9f9-ab3a-4852-9b9d-df91d0f85623",
"form-data-text": "Upload any other relevant details",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "20",
"type": "reasons",
"attributes": {
"identifier": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"reason-text": "Transaction refunded through PayU Panel (Status of the refund in PayU Panel)",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "21",
"type": "reasons",
"attributes": {
"identifier": "37980bbf-fb5e-42d7-9780-c5a9079e115d",
"parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
"reason-text": "Transaction refunded outside PayU Panel",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": [
{
"identifier": "aad0b645-ec3e-491e-b88b-406ec5ee0bcd",
"form-data-text": "Details of refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "cb47fb64-e2fc-49bd-a131-7632d3408522",
"form-data-text": "Amount of refund",
"field-type": "input_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "fc89bbf6-ce58-4b95-b430-5d8bf5abe491",
"form-data-text": "Upload screen-shot of the refund proof",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "ad7cad9f-e1f1-4377-b608-bacc9517f306",
"form-data-text": "Upload customer confirmation of the refund",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "22",
"type": "reasons",
"attributes": {
"identifier": "2b4a6805-a2e1-4b8c-bf88-b8f52c68c6ce",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Queued",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "23",
"type": "reasons",
"attributes": {
"identifier": "7f1d2c03-b893-4d88-bbee-8171c4759dc9",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Requested",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "24",
"type": "reasons",
"attributes": {
"identifier": "4d33236d-77ac-4d19-a257-8d63153ec10f",
"parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
"reason-text": "Successful",
"field-type": "radio-button",
"reason-type": "reject",
"message": false,
"form-data": []
}
},
{
"id": "26",
"type": "reasons",
"attributes": {
"identifier": "9b687337-beee-46d7-9ec0-60098121bbb5",
"parent-id": null,
"reason-text": "Order/Booking not successfull",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": []
}
},
{
"id": "28",
"type": "reasons",
"attributes": {
"identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d",
"parent-id": null,
"reason-text": "Product/Services Partially delivered",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "6f92dad0-4446-4465-bfea-17f587e973d4",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "200edfd3-84b6-4311-8486-23887f167772",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "29",
"type": "reasons",
"attributes": {
"identifier": "20545060-e1e5-4718-b528-ea81436833ed",
"parent-id": null,
"reason-text": "Transaction partially refunded",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "acd3c90e-9b72-4974-bda2-10ab2ed2bad9",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "20545060-e1e5-4718-b528-ea81436833ed-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "483c9a7f-7bbd-46a8-adbd-783c8065b7bf",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "30",
"type": "reasons",
"attributes": {
"identifier": "ae4b70b4-703e-41e8-bf70-3676b377ce9e",
"parent-id": null,
"reason-text": "Transaction partially refunded outside PayU Panel",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "d51189f9-fd6c-4d4d-b0a8-ba21a27f6769",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "ae4b70b4-703e-41e8-bf70-3676b377ce9e-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "f672a8ec-c5bf-4e08-8608-03933845e03f",
"form-data-text": "File Element",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "31",
"type": "reasons",
"attributes": {
"identifier": "084bd395-371c-4f76-9938-9e785e855ba1",
"parent-id": null,
"reason-text": "Product lost in transit",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "4c6ccb8f-9147-4ea1-8709-d5a64057a734",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "084bd395-371c-4f76-9938-9e785e855ba1-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "add2ba5f-b2d1-40b0-87ea-a21181d3deb5",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "32",
"type": "reasons",
"attributes": {
"identifier": "4bdfb55e-7a3e-4706-a653-072da2be7ebf",
"parent-id": null,
"reason-text": "Product was returned by the customer",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "82bc03d3-6c8a-4f50-9407-9b9adc7fa631",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "4bdfb55e-7a3e-4706-a653-072da2be7ebf-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "d74125c8-f7c0-43b4-be35-39a03fdde5d2",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "33",
"type": "reasons",
"attributes": {
"identifier": "4e417a20-1cd3-47de-8bb7-34e2c002f126",
"parent-id": null,
"reason-text": "Customer cancelled the order",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "39fd5391-a3fc-4e95-bcdc-0c9ef0fe604f",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "4e417a20-1cd3-47de-8bb7-34e2c002f126-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "a466c196-a643-493a-bf15-6cba8de1a01b",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
}
]
}
},
{
"id": "35",
"type": "reasons",
"attributes": {
"identifier": "0cc9cead-d01e-47d7-8fc2-64e4627e2f72",
"parent-id": null,
"reason-text": "Full refund not due as per our T&C",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "462138e7-0bf8-4358-b617-0659bbd907be",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "0cc9cead-d01e-47d7-8fc2-64e4627e2f72-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "bc3e2b49-25d6-47f4-a0d2-3636edbce717",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "36",
"type": "reasons",
"attributes": {
"identifier": "8d55dc20-a304-4a0f-885d-0b05705986a5",
"parent-id": null,
"reason-text": "Others",
"field-type": "radio-button",
"reason-type": "partially_accept",
"message": false,
"form-data": [
{
"identifier": "32a73e00-95f7-45c7-bb56-f34ca56ac6c1",
"form-data-text": "Partially accept amount",
"field-type": "amount_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "8d55dc20-a304-4a0f-885d-0b05705986a5-comments",
"form-data-text": "Comments",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": false
},
{
"identifier": "df9fdd4d-28a2-4d9e-bc24-ae143cf79d0f",
"form-data-text": "Reason for partially accepting chargeback",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
},
{
"identifier": "5aba75d8-79f3-4222-946a-f14a84deb362",
"form-data-text": "Supporting documents",
"field-type": "file_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
},
{
"id": "37",
"type": "reasons",
"attributes": {
"identifier": "96ad8e74-c417-4ea7-a6ab-f768078d2c5c",
"parent-id": null,
"reason-text": "Others",
"field-type": "radio-button",
"reason-type": "accept",
"message": false,
"form-data": [
{
"identifier": "887a40ec-fd6e-4bd5-8287-fee5fe926318",
"form-data-text": "Reason for accepting chargeback",
"field-type": "text_area_tag",
"options": [],
"blank-allowed": false,
"mandatory": true
}
]
}
}
]
}
