Accept Chargeback API

The Accept Chargeback API allows the merchant user to accept the chargeback by providing the appropriate reasons in the request body against the chargeback and merchant ID.

HTTP Method: PATCH

Environment

Request parameters

This must contain the header with token you get using the Get Token API in the following format:

\--header 'X-Optimus-API-Key: <Bearer token>'

Form data

ParameterDescriptionExample
identifierThe identifier that was received in response when you used the Read Reasons API. For more information, refer to Read Reasons API.6f92dad0-4446-4465-bfea-17f587e973d4
valueThe value that was received in response when you used the Read Reasons API. For more information, refer to Read Reasons API .1

Sample request

curl --location --request PATCH 'https://bankportal.payu.in//api/v1/chargebacks/accept' \
--header 'X-Optimus-API-Key: MERCHANT KEY' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--form 'reason_code[0][uuid]="bb10e1bb-f128-4ace-ab0f-59881f11fa4d"' \
--form 'reason_code[0][form_data][0][identifier]="6f92dad0-4446-4465-bfea-17f587e973d4"' \
--form 'reason_code[0][form_data][0][value]="1"' \
--form 'reason_code[0][form_data][1][identifier]="bb10e1bb-f128-4ace-ab0f-59881f11fa4d-comments"' \
--form 'reason_code[0][form_data][1][value]="Test Comment"' \
--form 'reason_code[0][form_data][2][identifier]="200edfd3-84b6-4311-8486-23887f167772"' \
--form 'reason_code[0][form_data][2][value]=@"/Users/ankit.dagar/Pictures/Screenshots/Screenshot 2022-11-04 at 11.07.06 AM.png"' \
--form 'chargeback_id="1128897"' \
--form 'merchant_id="2"'

Partially accept chargeback

curl --location --request PATCH 'https://bankportal.payu.in//api/v1/chargebacks/partially_accept' \
--header 'X-Optimus-API-Key: MERCHANT KEY' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--form 'reason_code[0][uuid]="bb10e1bb-f128-4ace-ab0f-59881f11fa4d"' \
--form 'reason_code[0][form_data][0][identifier]="6f92dad0-4446-4465-bfea-17f587e973d4"' \
--form 'reason_code[0][form_data][0][value]="1"' \
--form 'reason_code[0][form_data][1][identifier]="bb10e1bb-f128-4ace-ab0f-59881f11fa4d-comments"' \
--form 'reason_code[0][form_data][1][value]="Test Comment"' \
--form 'reason_code[0][form_data][2][identifier]="200edfd3-84b6-4311-8486-23887f167772"' \
--form 'reason_code[0][form_data][2][value]=@"/Users/ankit.dagar/Pictures/Screenshots/Screenshot 2022-11-04 at 11.07.06 AM.png"' \
--form 'chargeback_id="1128897"' \
--form 'merchant_id="2"'

Response parameters

ParameterDescription
idThis parameter contains the merchant ID.
typeThe parameter contains the **chargeback-details ** as type.
attributesThis parameter contains the chargeback details in a JSON format. For more information, refer to attributes JSON field descriptions.

attributes JSON field descriptions

FieldDescriptionExample
idThis field contains the merchant ID.1035881
payu-idThe field contains the PayU ID of the merchant.15420278029
statusThis field contains the status of the chargeback.Pending Doc Review

Sample response

{
    "data": [
        {
            "id": "1",
            "type": "reasons",
            "attributes": {
                "identifier": "094fd3fe-4923-4819-becc-14d08054ff2d",
                "parent-id": null,
                "reason-text": "Customer cancelled the order",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "2",
            "type": "reasons",
            "attributes": {
                "identifier": "b74af116-4521-4ce2-9d91-4b3a0ea0a3fc",
                "parent-id": null,
                "reason-text": "Product out of stock",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": [
                    {
                        "identifier": "5b73bfd8-5048-4af6-a934-71624b723edd",
                        "form-data-text": "product out of stock",
                        "field-type": "amount_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "3",
            "type": "reasons",
            "attributes": {
                "identifier": "5989dee4-f764-4fcf-8e83-be53992c778e",
                "parent-id": null,
                "reason-text": "Product was returned by the customer",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "4",
            "type": "reasons",
            "attributes": {
                "identifier": "f3b35551-462f-457d-b3c2-ae3db3ce0c04",
                "parent-id": null,
                "reason-text": "Product lost in transit",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "5",
            "type": "reasons",
            "attributes": {
                "identifier": "fd5477bd-98a3-4a37-83da-903086a224b2",
                "parent-id": null,
                "reason-text": "Product returned due to incorrect address",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": [
                    {
                        "identifier": "0eeb9d01-f705-4cb4-96ea-9255d501ddba",
                        "form-data-text": "paid",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "12",
            "type": "reasons",
            "attributes": {
                "identifier": "9c2c093c-648a-40b5-8b79-461466578b0c",
                "parent-id": null,
                "reason-text": "Product/Services delivered",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "9c2c093c-648a-40b5-8b79-461466578b0c-comments",
                        "form-data-text": "Comments",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "13",
            "type": "reasons",
            "attributes": {
                "identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
                "parent-id": null,
                "reason-text": "Product/Services Partially delivered",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f-comments",
                        "form-data-text": "Comments",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "14",
            "type": "reasons",
            "attributes": {
                "identifier": "3f67a066-b399-4070-9519-c34c357e9713",
                "parent-id": null,
                "reason-text": "Customer withdrawn the chargeback",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "3f67a066-b399-4070-9519-c34c357e9713-comments",
                        "form-data-text": "Comments",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "d26e3bc8-79ea-4812-9227-7a81e875547c",
                        "form-data-text": "Upload customer Email/letter",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "15",
            "type": "reasons",
            "attributes": {
                "identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000",
                "parent-id": null,
                "reason-text": "Transaction already refunded",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "1a17831a-ef36-4cc3-bb91-5190466b7000-comments",
                        "form-data-text": "Comments",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "16",
            "type": "reasons",
            "attributes": {
                "identifier": "07b310c2-8c63-4b82-9b87-53a4b963adac",
                "parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
                "reason-text": "Product",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "9b466317-5041-42f9-b6d8-084d5d988465",
                        "form-data-text": "Details of the product",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": true
                    },
                    {
                        "identifier": "78c41edb-61fa-463f-9e0d-bc149c7b8f45",
                        "form-data-text": "Product Delivered",
                        "field-type": "checkbox_tag",
                        "options": [
                            "yes"
                        ],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "d0d9b45c-077c-4cfd-8ec1-260d6ddfb0d1",
                        "form-data-text": "Name of the courier company used",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "e36f1635-3e16-40fe-bbe5-9cbf668e3e2e",
                        "form-data-text": "AWB/shipping number",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "c9820d99-f515-4e16-93d2-e5032b454286",
                        "form-data-text": "Upload screen-shot of the signed proof of delivery",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "4e6d4368-0dfc-4672-89ac-6cf35975f798",
                        "form-data-text": "Screen-shot of the invoice",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "4c031b62-884c-4369-ae02-78162eac2c5b",
                        "form-data-text": "Did the customer ever tried to return/cancel the order with you (Tick if Yes) ?",
                        "field-type": "checkbox_tag",
                        "options": [
                            "yes"
                        ],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "97f05d6c-22ab-4e3a-afdf-7d9cf1304421",
                        "form-data-text": "Provide Details of return/cancellation",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "17",
            "type": "reasons",
            "attributes": {
                "identifier": "1d3dc863-a2c5-4bde-95ee-66f6be9f7848",
                "parent-id": "9c2c093c-648a-40b5-8b79-461466578b0c",
                "reason-text": "Services",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "0463ef8c-5450-4616-a054-5ab51d4a4647",
                        "form-data-text": "Details of the services",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": true
                    },
                    {
                        "identifier": "222911cb-947b-46c4-bfb0-4d7045822b7f",
                        "form-data-text": "Proof of services",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "0ab3ef52-443d-4c6c-a3f7-62ae727f9d92",
                        "form-data-text": "Upload screen-shot of the claiming service fulfillment details",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "a7e2ba36-7723-44e6-bbe5-513865c88698",
                        "form-data-text": "Screen-shot of the invoice",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "20c219b1-7294-4073-9f0e-dd6ef76a44d4",
                        "form-data-text": "Upload any other relevant details",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "18",
            "type": "reasons",
            "attributes": {
                "identifier": "7e932855-5103-4610-8060-67258f48c1ef",
                "parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
                "reason-text": "Product",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "044126da-49cb-4666-9b6f-5bcf50e359a2",
                        "form-data-text": "Details of the product",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "95e74135-c2d1-4de6-9a3e-c49084cdde5f",
                        "form-data-text": "Which part of the order Delivered",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "26aef6db-7641-4950-a93b-45b0bd39fc5e",
                        "form-data-text": "Amount that needs to refund",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "0f71a35e-3794-4eaf-8bd2-c4dfb5d03776",
                        "form-data-text": "Name of the courier company used",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "88626cff-8a4b-4b96-96bb-11a698ebf798",
                        "form-data-text": "AWB/shipping number",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "56be7d9a-2467-4718-a106-9dd77d980d81",
                        "form-data-text": "Upload screen-shot of the signed proof of delivery",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "722f4b64-bc1a-430d-a1a3-cb21661702ac",
                        "form-data-text": "Screen-shot of the invoice",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "19",
            "type": "reasons",
            "attributes": {
                "identifier": "1740b9ab-614f-4ffc-9764-adf777915dfe",
                "parent-id": "6972b1c2-e3e8-49f6-8e15-3801bfa5a01f",
                "reason-text": "Services",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "18f071a8-76e8-429b-85d6-a101973ee26a",
                        "form-data-text": "Details of the services",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "5e7ec548-95d9-4d69-81b0-55deb45fa957",
                        "form-data-text": "Proof of services",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "75c065a1-9562-4e01-bc3b-83c6f9017fc7",
                        "form-data-text": "Upload screen-shot of the claiming service fulfillment details",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "63dc1d71-867e-4d52-b8bd-e98efb65d77b",
                        "form-data-text": "Screen-shot of the invoice",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "8f0eb9f9-ab3a-4852-9b9d-df91d0f85623",
                        "form-data-text": "Upload any other relevant details",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "20",
            "type": "reasons",
            "attributes": {
                "identifier": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
                "parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
                "reason-text": "Transaction refunded through PayU Panel (Status of the refund in PayU Panel)",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "21",
            "type": "reasons",
            "attributes": {
                "identifier": "37980bbf-fb5e-42d7-9780-c5a9079e115d",
                "parent-id": "1a17831a-ef36-4cc3-bb91-5190466b7000",
                "reason-text": "Transaction refunded outside PayU Panel",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "aad0b645-ec3e-491e-b88b-406ec5ee0bcd",
                        "form-data-text": "Details of refund",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "cb47fb64-e2fc-49bd-a131-7632d3408522",
                        "form-data-text": "Amount of refund",
                        "field-type": "input_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "fc89bbf6-ce58-4b95-b430-5d8bf5abe491",
                        "form-data-text": "Upload screen-shot of the refund proof",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "ad7cad9f-e1f1-4377-b608-bacc9517f306",
                        "form-data-text": "Upload customer confirmation of the refund",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "22",
            "type": "reasons",
            "attributes": {
                "identifier": "2b4a6805-a2e1-4b8c-bf88-b8f52c68c6ce",
                "parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
                "reason-text": "Queued",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "23",
            "type": "reasons",
            "attributes": {
                "identifier": "7f1d2c03-b893-4d88-bbee-8171c4759dc9",
                "parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
                "reason-text": "Requested",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "24",
            "type": "reasons",
            "attributes": {
                "identifier": "4d33236d-77ac-4d19-a257-8d63153ec10f",
                "parent-id": "3ba427be-e1b7-44b1-84f1-95a48295bde8",
                "reason-text": "Successful",
                "field-type": "radio-button",
                "reason-type": "reject",
                "message": false,
                "form-data": [
                    {
                        "identifier": "ada4b023-4822-4226-ae6d-1f22295e2d79",
                        "form-data-text": "Successful",
                        "field-type": "amount_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    }
                ]
            }
        },
        {
            "id": "26",
            "type": "reasons",
            "attributes": {
                "identifier": "9b687337-beee-46d7-9ec0-60098121bbb5",
                "parent-id": null,
                "reason-text": "Order/Booking not successfull",
                "field-type": "radio-button",
                "reason-type": "accept",
                "message": false,
                "form-data": []
            }
        },
        {
            "id": "28",
            "type": "reasons",
            "attributes": {
                "identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d",
                "parent-id": null,
                "reason-text": "Product/Services Partially delivered",
                "field-type": "radio-button",
                "reason-type": "partially_accept",
                "message": false,
                "form-data": [
                    {
                        "identifier": "6f92dad0-4446-4465-bfea-17f587e973d4",
                        "form-data-text": "Partially accept amount",
                        "field-type": "amount_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": true
                    },
                    {
                        "identifier": "bb10e1bb-f128-4ace-ab0f-59881f11fa4d-comments",
                        "form-data-text": "Comments",
                        "field-type": "text_area_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": false
                    },
                    {
                        "identifier": "200edfd3-84b6-4311-8486-23887f167772",
                        "form-data-text": "Supporting documents",
                        "field-type": "file_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": true
                    }
                ]
            }
        },
        {
            "id": "29",
            "type": "reasons",
            "attributes": {
                "identifier": "20545060-e1e5-4718-b528-ea81436833ed",
                "parent-id": null,
                "reason-text": "Transaction partially refunded",
                "field-type": "radio-button",
                "reason-type": "partially_accept",
                "message": false,
                "form-data": [
                    {
                        "identifier": "acd3c90e-9b72-4974-bda2-10ab2ed2bad9",
                        "form-data-text": "Partially accept amount",
                        "field-type": "amount_tag",
                        "options": [],
                        "blank-allowed": false,
                        "mandatory": true
                    },
                    {
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