Cancel Omnichannel Transaction API

The Cancel Omnichannel Transaction API is used to cancel the auth transaction with PayU when the merchant needs to cancel a transaction after successfully accepting the customer’s payment due to internal reasons.



  • Only transactions that are in auth status and added on the same day can only be marked as canceled.
  • Only transactions that are collected by Credit Card and Debit Card can only be canceled.
  • Pre Auth transactions cannot be canceled.
  • The same merchant key should be used to cancel the payment which was used to initiate the payment.


Request parameters

ParameterDescriptionSample Value
string The merchant key that was provided by PayU.
Reference: For more information on how to generate the Key and Salt, refer to any of the following:

Production: Generate Production Merchant Key and Sat.

Test: Generate Test Merchant Key and Salt.
Your Test Key
string The parameter must contain the name of the web service. For this API, the value must be cancel_omni_payment.string The parameter must contain the name of the web service. For this API, the value must be cancel_omni_payment.
string This parameter must contain the hash value to be calculated at your end. The string used for calculating the hash is mentioned below: sha512(key|command|var1|salt)
json This parameter is in JSON format. For the description of fields in JSON Format, refer to the next table.Refer the next table.


String This is the transactionId with which initial transaction is initiated.cancel1234

String This parameter indicates the product if the merchant has initiated multiple in-progress transactions with the same txnid. For this API, you must specify only the values as POS.POS

Sample request

curl --location --request POST '' \
--data-urlencode 'command=cancel_omni_payment' \
--data-urlencode 'key=J****g' \
--data-urlencode 'hash=9463f811a44015fbe65455854fe4a496cbaff7a04af88ab795c3f7ee0b6ba213461339fcc3d0ce5be7b1d157d61082a341e35850ca4ac3fd33170a4b3dba3f17' \
--data-urlencode 'var1={"id":"412345678912370941","mode":"POS"}'
import http.client
conn = http.client.HTTPSConnection("")
payload = 'key=J****g&command=cancel_qr_payment&hash=8bb33d0ed43485019eab261cc5f73838149e3bbc1d253e63ca829ff05975c173ec9f308bafe022605aa7fce31821ea3b18df3752accd8a7f50658a96552a0860&var1=%7B%22transactionId%22%3A%22%22%2C%E2%80%9Dproduct_type%E2%80%9D%3A%E2%80%9DDBQR%E2%80%9D%7D'
headers = {}
conn.request("POST", "/merchant/postservice.php", payload, headers)
res = conn.getresponse()
data =
require_once 'HTTP/Request2.php';
$request = new HTTP_Request2();
  'follow_redirects' => TRUE
  'key' => 'J****g',
  'command' => 'cancel_qr_payment',
  'hash' => '8bb33d0ed43485019eab261cc5f73838149e3bbc1d253e63ca829ff05975c173ec9f308bafe022605aa7fce31821ea3b18df3752accd8a7f50658a96552a0860',
  'var1' => '{"transactionId":"",”product_type”:”DBQR”}'
try {
  $response = $request->send();
  if ($response->getStatus() == 200) {
    echo $response->getBody();
  else {
    echo 'Unexpected HTTP status: ' . $response->getStatus() . ' ' .
catch(HTTP_Request2_Exception $e) {
  echo 'Error: ' . $e->getMessage();
OkHttpClient client = new OkHttpClient().newBuilder()
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "key=J****g&command=cancel_qr_payment&hash=8bb33d0ed43485019eab261cc5f73838149e3bbc1d253e63ca829ff05975c173ec9f308bafe022605aa7fce31821ea3b18df3752accd8a7f50658a96552a0860&var1={\"transactionId\":\"\",”product_type”:”DBQR”}");
Request request = new Request.Builder()
  .method("POST", body)
Response response = client.newCall(request).execute();

Sample response

    "status": "1",
    "msg": "Transaction is succesfully voided.",
    "txn_update_id": "7826786786",
    "bank_ref_num": "7252",
    "mihpayid": "412345678912370941"
  "status": "failed",
  "message": "transactionId is empty",
  "errorCode": "E2003"
  "status": 0,
  "msg": "Transaction is not eligible for void"
  "status": 0,
  "msg": "Unable to void transaction. Please try again."
  "status": 0,
  "msg": "Merchant is not eligible for void"