This section provides procedure to generate token on the Chargeback Dashboard. This bearer token must be used in the header with the following Chargeback APIs:
- Read Chargeback API
- Read Reasons API
- Accept Chargeback API
- Accept/Contest Chargeback API
- Contest Chargeback API
Note: Use the Regenerate Token API to regenerate token after you generate the token as described in this section. For more information, refer to Regenerate Token API - Chargeback.
To get token on Chargeback Dashboard:
- Navigate to the Chargeback dashboard.
- Log in to PayU Dashboard.
- Select Chargeback on the menu or left-pane.
- Click the user profile drop-down menu and then click your profile photo on the top-right.
The User Profile page is displayed with the tokens generated in the bottom.
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Click the add button against the Tokens as in the above screenshot.
The Add new token pop-up page is displayed.
- Enter a descriptive name for the token in the Name field.
- Select an expiry date in the Expires at field using the calendar button.
- Click generate.
- Copy the generated token for use in API calls.
- Click Submit.
Troubleshooting
Token expiry
Issue: Token has expired and cannot be used Solution: Create a new token through the UI. You cannot regenerate expired tokens via API.
Invalid token errors
Issue: System rejects token with "invalid token" error Solution:
- Check if the token has expired
- Verify the token format in API headers is correct
- Regenerate the token if necessary
API integration problems
Issue: Token not working in API calls Solution:
- Confirm you're passing the token in the correct header format
- Verify the API endpoint and request structure
- Test with a known working API call
Security best practices
Manage token lifecycle
- Set appropriate expiry dates that balance security and operational needs
- Regenerate tokens periodically for enhanced security
- Monitor token usage and invalidate tokens you're not using